The biggest challenges of managing legal document review

Document review is never a favorite part of the litigation process, and no one understands this better than managed review firms. It’s tedious, expensive and time consuming, but it’s necessary. Without document review, legal professionals wouldn’t be able to put together the strongest case possible, and even worse, they’d risk disclosing a privileged document to opponents. While the advent of e-discovery is helping improve the nature of document review, there are still significant challenges professionals experience when managing the legal document review process. Managed review firms need to be aware of the top challenges firms face to be able to provide the highest quality services possible.

  1. Finding a qualified workforce

    Locating qualified legal document reviewers in certain areas can be a struggle, especially when a firm is located outside of a large city. And even when a firm is located in a major city, they face competition from other firms in the area. This is even more significant when competing for a limited pool of reviewers with sought-after skills such as proficiency in a specific language, in-depth technical knowledge and more. If these reviewers choose to lend their skills to another firm in a time of need, managed review firms could be burdened with having to find a qualified reviewer from a different market, driving up the cost even further.  As a managed review firm, it’s critical to have the right reviewers available to meet the needs of law firms at all times, no matter how specific those needs may be.

  2. Maintaining security and confidentiality

    This is non-negotiable—legal document review must be secure and confidential, and reviewers must be held accountable for their work performance. However, every managed review firm knows this isn’t exactly an easy or cost-effective feat to achieve. To ensure confidentiality, managers must supervise the legal document reviewers to ensure complete integrity in the review process, and in order to do that, the cost of renting office space, employing IT staff, utilities and other miscellaneous expenses must be accounted for. This becomes even more cumbersome in larger, more expensive cities.

  1. Overcoming poor planning

    When law firms don’t engage managed review firms  right away, review firms are often left to compensate for poor initial planning. All workflow concerns, implementation, quality assurance and staff training must be accounted for from the start, and failing to do this can pose major issues later down the line. Law firms need to know they have access to highly qualified reviewers at all times and that the organizational structure of the review process is solid. With such a high volume of documents law firms need to have reviewed, it’s up to the managed review firm to make sure firms not only have the right people on staff, but that the process is consistent and efficient. This means that all documents get carefully reviewed once—not twice, and never not at all.

To combat these issues with legal document review, managed review firms should consider leveraging Cloud Review CenterSM technology to cut costs, save time and ensure complete confidentiality and control. Interested in learning more? Contact us here.

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